Maintenance Agreement - WinPST Share Outlook
To maximize the value of your new WinPST Share Outlook License, all new purchases of WinPST Share Outlook come with a 90-day Maintenance Agreement. The Maintenance Agreement entitles you to free email support, remote assistance and free minor and major releases which include bug fixes, performance improvements and new features for the duration of the agreement.
The Maintenance Agreement provides you with:
• Lifetime unlimited technical support via e-mail.
• Remote desktop connection and Instant Messages premium support.
• Software Updates and Upgrades: Bug fixes, performance improvements, new features and Update/Upgrade releases are included for the support period.
Please note: Our service hours are Monday through Friday from 9:30 AM to 22:30 PM Australia Western Standard Time.
Terms of coverage
Supported versions: Only the current version and one previous version and their associated add-ons(within 90 days of release of the current version) are supported.
Term: Service is provided for 180 days from your date of purchase.
Scope: Technical support is limited to the reporting and correction of product defects and installation and configuration assistance.
Updates & Upgrades: All Updates & Upgrades(bug fixes, maintenance releases, and new feature versions) are included; any optional plug-ins, add-ons, and new product offerings are not included with this Agreement.
Third party products: This Agreement does not cover third party applications, hardware, or use of WinPST Share Outlook software in unsupported environments.
Limitation of liability: WinPST Share Outlook Team cumulative liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this Agreement shall not exceed the amount paid to WinPST Share Outlook for this Agreement.
Non-transferable: This Agreement cannot be transferred or assigned. It only applies to the specific covered product(s) duly licensed from WinPST Share Outlook Team or an authorized WinPST Share Outlook Team reseller.
CANCELLATION: Cancellation of the maintenance contract must be made within 7 days of purchase. Requests must be made in writing to firstname.lastname@example.org.
These terms and conditions are subject to change at any time with no notice.