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 Technical Support & Services

We do our best to offer timely support to all of our customers, and we value your feedback.

If you got a question that you’d like to ask us, please take a look at the Online Help or Frequently Asked Questions; if your question is still not answered, please submit your questions through our Contact Form and e-mail us at [email protected] and inform us about the followings:

  • Version of software(from About) and the Microsoft Outlook.
  • Is there a Firewall or an AntiVirus software installed on your machine?
  • Operating system, including service packs if you know.
  • Description of your problem(as much information as possible to retrieve the problem). An error image(screenshot) may be more helpful to address your problems.
  • Our support team will respond within 12 hours or less in business day

We can provide free technical support through Remote Assistance, please leave a request with the date, time and way to contact you for establishing the remote connection.

Our service hours are Monday through Friday from 9:30 AM to 22:30 PM Australia Western Standard Time.

Contact form
(If you need us to call you back)
Email addresses

Please read the FAQ and write if you have additional questions, problems or comments.

Sales information.

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